The modern workforce is global, demanding realtime collaboration. Unlock the value buried within your customer interaction data. Download the latest quality management service release sr and the latest. Cisco unified workforce optimization for cisco unified contact.
Brochures workforce optimization software from calabrio, inc. Prerequisites before deploying harmony workforce optimization, ensure that you have the following knowledge, skills, and tools. Configuring recording for cisco workforce optimization. It enables more effective, secure communications and can transform the way in which we communicate. Multiple vulnerabilities in openssl affecting cisco products. Cisco unified workforce optimization is a tool that can be used in conjunction with cisco agent desktop and cisco supervisor desktop. On march 6, 2017, apache disclosed a vulnerability in the jakarta multipart parser used in apache struts2 that could allow an attacker to execute commands remotely on a targeted system by using a crafted contenttype, contentdisposition, or contentlength value.
Cisco unified workforce optimization quality management troubleshooting guide pdf 1 mb. As the only wfo provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, calabrio one is built so that you can easily get the insight needed to operate and improve your contact center. Cisco unified workforce optimization directly integrates with cisco supervisor desktop, which unifies the tactical tools for supervisors with the key cisco unified workforce optimization components they need to optimize team performance. Cisco cisco unified workforce optimization call recording. Advice and info for unified workforce optimization. Cisco deploying workforce management for cisco unified. Cisco network registrar none network router pdf manual download. Cisco unified communications manager cucm is the call routing and signaling component of the cisco unified communications solution. Cisco unified workforce optimization is a tool that can be used in conjunction with cisco agent desktop and cisco supervisor desktop and offers the following benefits. Cisco unified workforce optimization enduser guides. Calabrio workforce optimization suite media player user guide, release 10.
Partner marketers, sellers, technical engineers, distributors, and executives. View and download cisco network registrar none installation manual online. Technical references 25 data sheets and literature. I have enabled a couple of evaluation forms and have tested all looks good but, some supervisors would like to create additional evaluation forms and edit. Watch this video to learn more about workforce management and some numbers from customers that benefited from this contact center technology. Learn how cisco and calabrio are working together to offer a seamless, cloudbased wfo solution for contact centers of any size. Aligns contact center performance with business objectives. A total of eight common vulnerabilities and exposures cves were assigned. Cisco unified workforce optimization call recording 9. Cisco unified workforce optimization recording and quality management quick start author.
Createdatabasecatalogs 105 generateinfoformsiclients 105 download installjtapi 105 encryptaudiofiles 105 setrecordinghomedirectory 105 generatesslcertificate 105. Cisco unified workforce optimization advanced quality management 8. Download our data sheet to learn 4 critical factors that will guide your decision. If this is a new installation and you dont have the bootable disc you should talk to the sales repcisco amse.
View online or download cisco network registrar none installation manual. This vulnerability is related to the various gethostbyname functions included in glibc and affects applications that call these functions. Page 1cisco workforce optimization system configuration guide release 1. Calabrios unique relationship with cisco ensures that product upgrades and releases launch in tandem with cisco releases, which provides the speed and flexibility for customers to keep their technology and capabilities current. Calabrio one is an intelligent, fullyintegrated contact center workforce optimization suite. This cisco deploying workforce management for cisco unified workforce optimization wfm course is offered multiple times in a variety of locations and training topics. Learn about calabrio call recording, available as standalone software and in the calabrio one workforce optimization suite.
On january 27, 2015, a buffer overflow vulnerability in the gnu c library glibc was publicly announced. Cisco unified workforce optimization for cisco unified contact center express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization into the teams daily workflow. Cisco unified workforce optimization for cisco unified. Figure 11 illustrates the four standard layers of the cisco uc voice infrastructure model and the components that make up the layers figure 11. Summary of contents of design guide for cisco cisco unified workforce optimization workforce management 10. Cisco unified workforce optimization quality management integration guide for cad and finesse pdf 390 kb cisco unified workforce optimization quality management api and database schema reference guide pdf 1 mb troubleshooting guides. On october 21st, 2015, released a security advisory. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Cisco unified workforce optimization call recording 10.
This section of the chapter excerpt from the book implementing cisco unified communications manager, part 1 will provide an overview of the new features, as well as the knowledge necessary to install, configure and. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to conduct maninthemiddle attacks on an ssltls connection. Summary of contents of maintenance manual for cisco cisco unified workforce optimization call recording and qm 8. Cisco unified workforce optimization workforce management 10. Cisco unified contact center express is provided in three packages.
Unified workforce optimization quality management 11. The vulnerability could allow an unauthenticated, remote attacker to trigger a buffer overflow condition that may result in a denial of service dos condition or allow the attacker. On january 28, 2016, the openssl project released a security advisory detailing two vulnerabilities. Improve employee productivity in the office and on the road with awardwinning unified communications suite. Cisco cisco unified workforce optimization call recording and. It also gives an overview of the windows server configuration used on the cisco calabrio workforce optimization server for simple compliance recording minute. Get product information, technical documents, downloads, and community content. Of the eight cves, three relate to the drown attack. Unified workforce optimization quality management 8. Cisco unified workforce optimization call recording and quality management quick start guide, release 10.
Cisco network registrar none installation manual pdf download. Cisco unified workforce optimization for cisco unified contact center express 8. Installing the unified workforce optimization notification client. Jul, 2016 it also gives an overview of the windows server configuration used on the cisco calabrio workforce optimization server for simple compliance recording minute. Advice and info for unified workforce optimization v. Cisco unified workforce optimization enduser guides cisco. Learn how calabrio ones workforce optimization solution works with.
The scalability of our cloud platform allows for quick deployment of remote work modelsand it gives our customers precise control over both. Ordering information for cisco unified workforce optimization software and maintenance components call recording voice only. Contact center cisco unified workforce optimization cisco. Unified workforce optimization advanced quality management 8. Integrates workforce optimization software with desktop tools. Cisco unified workforce optimization applications include call recording, quality. Cisco systems unified workforce optimization installation guide. Cisco unified workforce optimization quality management 11.
Summary of contents of user guide for cisco cisco unified workforce optimization adv quality management 9. On march 1, 2016, the openssl software foundation released a security advisory detailing seven vulnerabilities and a new attack, referred to as the decrypting rsa with obsolete and weakened encryption drown attack. Versions of this package are affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to create a denial of service dos condition or modify the time being advertised by a device acting as a network time protocol ntp server. Multiple cisco products incorporate a version of the ntpd package. On february 16, 2016, an industrywide, critical vulnerability in the gnu c library glibc was publicly disclosed. Cisco cisco unified workforce optimization adv quality. Cisco unified workforce optimization install and upgrade. Contact center workforce optimization calabrio one. Endofsale and endoflife announcement for the cisco unified communications software subscription ucss field notices. Browser compatibility is checked image attached, secur. Multiple cisco products incorporate a version of glibc that may be affected by the vulnerability.
This advisory will be updated as additional information becomes. Brochures workforce optimization software from calabrio. Cisco unified workforce optimization some links below may open a new browser window to display the document you selected. Cisco cisco unified workforce optimization workforce. Cisco unified workforce optimization install and upgrade guides. Hi im facing a problem in cisco wfo quality management 10. Workforce optimization software hrsoftware homepage. Deploying harmony workforce optimization on unified.
Cisco cisco unified workforce optimization call recording 9. Cisco unified contact center express workforce management. Apache struts2 jakarta multipart parser file upload. On january 26, 2017, the openssl software foundation released a security advisory that included three new vulnerabilities. Cisco unified workforce optimization adv quality management 9. The foundation also released one vulnerability that was already disclosed in the openssl advisory for november 2016 and included in the cisco security advisory multiple vulnerabilities in openssl affecting cisco products. Unified workforce optimization workforce management 10. Deploying harmony workforce optimization on unified contact. Cisco unified contact center express workforce management v. Csctx43350 recording server in api login logout loop. Summary of contents of technical references for cisco cisco unified workforce optimization workforce management 10. Page 1cisco unified workforce optimization quality managmenet administrator user guide version 8.
Hello, my company will be updating our cisco unified workforce optimization from v10. Cisco unified workforce optimization quality management 8. Workforce optimization recordingand qualitymanagement quickstartguide version. Cisco unified workforce optimization for cisco unified contact center express 10. Vulnerability in gnu glibc affecting cisco products. Cisco unified communications manager architecture cucm overview cisco uni. Cisco workforce optimization licenses are not supported with smart licensing.
Cisco unified workforce optimization workforce management. Click here to download the latest ova templates information for unified ccx. This vulnerability may allow an attacker to obtain sensitive information from an exploited system or, in some instances, perform remote code execution. Cisco unified workforce optimization call recording and quality management application user guide, release 10. Cisco unified workforce optimization call recording and qm 8. This course provides the student with experience and knowledge of tasks typically performed during contact center deployment. Multiple vulnerabilities in ntpd affecting cisco products. An integrated solution for call recording, quality assurance, workforce management, analytics and reporting. Calabrio is also the oem provider of cisco unified workforce optimization for cisco unified contact center express. Unified workforce optimization transforms the supervisor experience, giving. Cisco unified workforce optimization quality management. Cisco unified workforce optimization recording and quality. Gnu glibc gethostbyname function buffer overflow vulnerability. Learn how calabrio ones workforce optimization solution works with amazon.
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